Right of withdrawal

If you purchased as a consumer, you have 14 days to withdraw from the purchase without having to state the reason, pursuant to Articles 52 et seq. of Legislative Decree 206/2005 (Consumer Code), which implements Directive 2011/83/EU. The period begins on the day when you, or a third party designated by you other than the carrier, enter into possession of the goods.

How to communicate your decision to us

To exercise the right of withdrawal, you can use the dedicated form found on this page, or communicate your decision by writing to info@tempodelsogno.it or by post to Tempo Del Sogno di Smania Matteo, Via Leopardi 25, 35018 San Martino di Lupari (PD). We will reply with instructions for the return.

When the right of withdrawal does not apply

Pursuant to Article 59 of the Consumer Code, the right of withdrawal is excluded for goods made to measure or clearly personalized, for goods that are liable to deteriorate or expire rapidly, and for sealed goods not suitable for return for hygiene reasons or reasons connected with the protection of public health, if they have been opened after delivery.

Full conditions, refund times, and return costs are indicated on the Returns and Refunds page.