Frequently Asked Questions

Choose the products you want, add them to your cart, and complete the order at checkout by entering your shipping details and payment method. You will receive a confirmation email as soon as the order is confirmed.

After placing your order, you will receive the payment details: send the receipt via email or WhatsApp, quoting your order number. We will ship your order as soon as we receive confirmation of payment.

Shipping is free throughout Italy on orders of €69 or more. Below this threshold, the cost is indicated at checkout based on the courier selected.

Delivery times vary depending on the courier and destination — the exact details are shown at checkout based on the delivery address.

As soon as the order is shipped, you will receive an email with a link to track the shipment in real-time.

You have 14 days from receipt to exercise your right of withdrawal, in accordance with European regulations. You can do so online from the Exercise of the right of withdrawal page; all the details are in the Returns and Refunds policy.

Write to us at info@tempodelsogno.it or on WhatsApp, providing the order number: we will guide you through the process.

Write to us as soon as possible with a photo of the product received: we will find the best solution, replacement or refund. The 24-month legal guarantee of conformity provided by the Consumer Code remains in effect.

On a selection of pendants, keychains, and small frames, you can add an engraved message (front and, where applicable, back) and, if you wish, an image. You'll find the option directly on the product page.

Yes. We select products from the brands and official distributors that we list on each product page.

Keep away from direct light, heat, and moisture to preserve its aroma and properties for longer.

Yes, you can find us at our shop in San Martino di Lupari (PD), Via Leopardi 25, open Tuesday to Saturday (10:00–13:00 and 16:00–19:30).

Write to us at info@tempodelsogno.it or on WhatsApp at +39 339 1622747: we will reply as soon as possible.

Currently, we ship securely within Italy; for international orders, please contact us directly to check availability and updated shipping costs.

Didn't find the answer?

Write to us on WhatsApp at +39 339 1622747 or at info@tempodelsogno.it. We will reply, not a call center.